Email reports provide an overview of all emails that have
been sent out by Mye-Coach to the selected user. You can view the content of the email
and re-send it if necessary.
The status of an email could be Sent, Bounced, Received, Deferred, Rejected or Delivered.
Sent, Received and Delivered:
Most emails will probably have a status of 'Sent'. This is because most email relays do not report successful delivery of an email. This may seem strange, but email as a technology was developed as the technical equivalent of sending a letter. When we send a letter, we know it was sent as we were the sender, but we do not truly know the date or time it was delivered, if it at all!
Deferred, Bounced and Rejected:
Emails that have been deferred, bounced or rejected will require attention, as this means that emails are not the desired inbox:
- the email address is incorrect or invalid.
- the email relay between Mye-Coach and the desired inbox has 'greylisted' Mye-Coach.
Greylisting email addresses is reasonably common practice with public sector email relays, as the system administrators have to defend against large numbers of spam and unwanted emails. If emails from Mye-Coach are being marked as deferred or rejected, you may need to ask your network systems adminstrator to allow emails from the Mye-Coach system.
Administrators can send a test email from the system, if you would like to check deliverability.